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Mission, KPI, and Strategy

Mission, KPI, and Strategy

Owned by Trent Calloway (Unlicensed)
Mar 10, 2022
1 min read

Customer Background

  • Customer information

    • Who are the primary users?

      • Users - Product Team

      • Audience - Bitovians + client

    • Why do they use this product?

      • Context for a Project

    • What is the biggest value they get from this product?

What Problem are we solving?

  1. Identify Product Gaps 

  2. Product Onboarding / Communication / Bitovi + Client Alignment

Project Goals

High Level

  1. Build discoverable documentation that we can use for all different projects to keep the Bitovi team aligned with clients

  2. Expand it to other departments

How will we know when we are successful

  1. Every project has this as its singular source of truth

  2. The data is organized in a very similar way

  3. Self sustainable (or sustainable with minimal effort)

  4. Client projects get better somehow ….
    - less communication needed because people know where to look
    - helps onboarding
    - help teams be “outcome” focused
    - identify places to improve

KPI

Onboarding:

  1. Greater than 1 min read times on all applicable subpages for new team members

  2. Nearly 100% percent pass rate: Survey + unmoderated usability testing (potentially)

    1. was any info incorrect or out of date

Improving Product

  1. Core product documentation: Do those have stakeholder approval?

    1. Exist on 95% of projects

    2. Does it include the product process?

    3. Quant/Qual Report on customers

    4. Continues exploration plan

  2. Monthly evaluation of wiki’s

    1. Anything out of date or incorrect?

    2. Anything that should have been updated in the last two weeks?